Privacy Policy

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GLS is committed to the most rigorous standards of security and privacy protection for visitors to the website contact@glsserv.com and its subdomains. None of the data collected on our virtual channels is shared with third parties.

Information we collect automatically

When you visit our Website, our server automatically collects certain browser or device generated information, including but not limited to:

  • Domain details
  • IP address details
  • Date, Time and duration of visit
  • Browser type
  • Operating System Details
  • Page Visits (records of access)
  • Information from third parties
  • Other information about computer or device
  • Internet traffic

We do not use this automatically collected information to try to identify you, and we do not associate it with the information you provide voluntarily, as detailed below.

Information You Provide

In order to access or use certain portions of the Website or enjoy the full functionality of the Website, or otherwise in conducting business with us or seeking to conduct business with us, you may be prompted to provide certain personal information to us in the following ways:

  • By filling in forms (for example, a ‘Contact Us’ form), on our Website or at a trade show or anywhere else we conduct business
  • By downloading documentation from our Website
  • By corresponding with us by phone, e-mail or otherwise using our contact details
  • By applying for a job, work placement or internship, in relation to which you should also refer to the specific privacy notices made available to you during the recruitment process
  • Typically, the personal information you give us may include name, business affiliation, address (home, business, billing, or delivery), telephone number, and email address, and any personal details required to resolve any inquiries or complaints as allowed by applicable law.
  • This information may be required to enter into a contract with you (such as in anticipation of [an employment contract] or a purchase agreement) and failure to provide any information may result in our inability to provide requested services or products, [or consider your application for employment].
  • GLS only uses this information to communicate with visitors and does not share it with third parties.

Cookies

While accessing GLS website, files known as cookies are sent to the user’s computer. This is a common practice on the internet. At GLS, these files are only used for statistical purposes (for gauging traffic and website-user behavior) and for customizing navigation (users can choose whether to navigate the global site or any subdomain). The cookies sent by the GLS website will never be used to identify any user.
The cookies can be erased any time the user sees fit. They can also navigate GLS website with the cookies option disabled. Refer to the help section on your browser to find out how to configure this setting.

Managing and Deleting Cookies

If you want to manage cookies, you can do so from your browser. You can find out how to do this by going to the help menu in your browser. Please see www.allaboutcookies.org for further information.

Use of Personal Information

All processing (i.e. use) of your personal information is justified by a “condition” for processing. In addition, processing of sensitive personal information (such as health or racial information provided for a recruitment application) is always specifically justified. In the majority of cases, processing will be justified on the basis that:

  • The processing is necessary to perform a contract with you or take steps to enter into a contract at your request
  • The processing is necessary for us to comply with a relevant legal obligation
  • The processing is in our legitimate interests, subject to your interests and fundamental rights, and notably our legitimate interest in using supplier, customer and Website user data to conduct and develop our business activities with them and with others
  • You have consented to the processing
  • We use the personal information we collect to:
  • Conduct and develop our business with you and with others
  • Process, evaluate and complete certain transactions involving the website, and more generally transactions involving GLS’s products and services
  • Operate, evaluate, maintain, improve and develop the website, and our products and services generally
  • Fulfill the purpose for which you provided your personal information
  • Customize our website to users’ needs
  • Engage you about events, promotions, the website and GLS’s products and services
  • Provide you with documentation or communications which you have requested
  • Correspond with users to resolve their queries or complaints
  • Support and manage a recruitment, work placement or internship process, including considering applications and making offers
  • Provide you with any services or products you request
  • Send you marketing communications, where it is lawful for us to do so
  • Protect and ensure safety of the website, GLS confidential and proprietary information, and GLS employees
  • Monitor and analyze trends, access to, and use of the website for advertising and marketing
  • Manage, protect against and investigate fraud, risk exposure, claims and other liabilities, including but not limited to violation of our terms and conditions, contract terms or laws or regulations
  • GLS will not sell or rent your personal information to third parties.

Disclosure of Personal Information

We are part of the global GLS group, and from time to time it will be necessary to share your information with our affiliated businesses. We may also appoint third party service providers (who will operate under our instructions) to assist us in providing information, products or services to you, in conducting and managing our business, or in managing and improving the Website. GLS may share your personal information with these affiliates and third parties for any of the following purposes:
To perform services that the third parties have been engaged by GLS to perform on GLS’s behalf, subject to the obligations GLS assumes under this notice or the appropriate contractual restrictions and security measures
If required to do so by law, a legal process, legal authority, or other governmental entity having authority to make the request disclosure will further an investigation of suspected or actual illegal activities GLS reserves the right to share any information that you provide which is not deemed personal information.
You acknowledge that the Website is controlled, operated, and administered by GLS from its offices in the United States, or hosted on servers located globally, but managed by GLS. GLS is a global company and, as a result, GLS may transfer personal information collected on the Website or in the course of conducting business with you and others to other jurisdictions in which GLS operates. If your personal information is transferred outside the EEA to other GLS group companies or to third party service providers, we will take steps to ensure that your information receives the same level of protection as if it remained within the EEA, including by entering into data transfer agreements, using the European Commission approved Standard Contractual Clauses, or by relying on certification schemes such as the EU – US Privacy Shield. For transfers to other GLS group companies in the United States (a country that has not received a decision from the EEA Commission determining that the United States provides adequate protection to personal information), we have put in place European Commission approved Standard Contractual Clauses, which protect personal information transferred between GLS entities. You have a right to obtain details of the mechanism under which your information is transferred outside of the EEA by contacting the Data Protection Manager at contact@glsserv.com
We may share your personal information with third parties in connection with potential or actual sale of our company or any of our assets, or those of any affiliated company, in which case personal information held by us about our users may be one of the transferred assets.
We will also respond to requests for information where required by to do so by law, or when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, request from a regulator or any other legal process served on us.

Children

The Website is not for use by children under the age of 16 years and GLS does not knowingly collect, store, share or use the personal information of children under 16 years. If you are under the age of 16 years, please do not provide any personal information, even if prompted by the Website to do so. If you are under the age of 16 years and you have provided personal information, please ask your parent(s) or guardian(s) to notify GLS and GLS will delete all such personal information.

Security

GLS goes to great lengths to constantly improve security standards on its websites. However, the company shall not be held liable for any loss of data resulting from incidents beyond its control.

Retention of your Information

We apply a general rule of keeping personal information only for as long as required to fulfill the purposes for which it was collected, which will include the duration of the applicable statute of limitations. However, in some circumstances we may retain personal information for other periods of time, for instance where we are required to do so in accordance with legal, tax and accounting requirements, or if required to do so by law, a legal process, legal authority, or other governmental entity having authority to make the request, for so long as required.
In specific circumstances we may also retain your personal information for longer periods of time corresponding to a statute of limitation so that we have an accurate record of your dealings with us in the event of any complaints or challenges.

External Links

The Website may contain links to third party sites. Since GLS does not control nor is responsible for the privacy practices of those websites, we encourage you to review the privacy policies of these third-party sites. This notice applies solely to personal information collected by our Websites or in the course of our business activities.

Your rights

Subject to applicable law, you may have some or all of the following rights in respect of your personal information:

  • To obtain a copy of your personal information together with information about how and on what basis that personal information is processed
  • To rectify inaccurate personal information (including the right to have incomplete personal information completed)
  • To erase your personal information (in limited circumstances, such as where it is no longer necessary in relation to the purposes for which it was collected or processed)
  • To restrict processing of your personal information where:
  • The accuracy of the personal information is contested
  • The processing is unlawful but you object to the erasure of the personal information We no longer require the personal information, but it is still required for the establishment, exercise or defense of a legal claim You have objected to processing on the basis of our legitimate interests
  • To port your data in machine-readable format to a third party (or to you) when we justify our processing on the basis of your consent or the performance of a contract with you
  • To withdraw your consent to our processing of your personal information (where that processing is based on your consent)
  • To object to decisions which are based solely on automated processing or profiling
  • To obtain or see a copy of the appropriate safeguards under which your personal information is transferred to a third country or international organization
  • In addition to the above rights, you have the right to object to any processing of your information which we have justified on the basis of a legitimate interest, including profiling (as opposed to your consent, or to perform a contract with you). You also have the right to object to any processing of your information for direct marketing purposes, including profiling for marketing purposes.
  • You also have the right to lodge a complaint with your local supervisory authority for data protection. In relation to all of these rights, please contact us using the details given below.
  • Please note that we may request proof of identity, and we reserve the right to charge a fee where permitted by law, for instance if your request is manifestly unfounded or excessive. We will endeavor to respond to your request within all applicable timeframes.

Contact information

If you have any questions in relation to this notice or you wish to exercise any of your rights, please contact us at: contact@glsserv.com. We will not provide a response to emails sent to this email address that are not in relation to the notice, your rights, or privacy.

Revision

This Website Privacy Notice was last revised on December 21, 2021.